Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. Orders processed in Europe will take 3-10 business days to arrive. Overseas deliveries can take anywhere from 4-14 days. Delivery details will be provided in your confirmation email. Depending on the peak and periods and/or shipping delays of our partners it is possible that the processing time of the order gets delayed and can not be guaranteed.
We always ship tracked and insured! You send you the tracking information with the shipping confirmation by email once your order is ready for shipment. In same country and islands there is no tracking available. Read more at DHL.de
You can track your order from the shipping confirmation that you have in your emails.
If you have a problem with the tracking or DHL you can contact us at any time.
Because of high demand and constantly changing stock, sometimes we have to canceled your order in case that products are sold at our store.
There's a chance you might not have received your order confirmation if you entered your email address incorrectly. It also might be in your junk mail. If not, let us know and we'll send you another order confirmation.
We use the carrier DHL, and local courier partners. You’ll be asked to select a delivery method during checkout.
In case of emergency, please contact us before placing your order and we will give you a precise and guaranteed date of shipping and delivery.
Make your request by email at email@example.com
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
No, unfortunately we don' trade any items! It's only possible to buy & sell on our platform.
Yes, all our products are 100% Authentic with guarantee. Everything is carefully checked multiple times by hand from our staff. You can read more about our authenticity guarantee here.
Please contact us if you received anything incorrect or defective as soon as possible (or within 7 days from the date you received your order). Make sure to provide your order number, photos of the item(s) and any other related information. We’ll try our best to have everything resolved as soon as possible.
How To Sell
Click the following link to read more about the selling process at our platform
It depends on your product and price. It variate between 15-20% of the final selling price. (incl. TAXES & FEE'S)
Your item is your item. You can always get your product back if we are not able to sell it. But please notice that this process can take up to 3 business days. In this case, please contact firstname.lastname@example.org via email.
If your product does not sell, overpricing is a common cause. You can contact us on email@example.com at any time, to adjust your selling price.
You can pay 100% secure with PayPal, Mastercard, Visa, American Express and Klarna
If we are not able to ship your ordered item we will cancel your order and refund the full amount to your default payment gateway.
(*if you pay with Klarna you should expect 14 days for your money to arrive at your bank)
To edit your order, please contact us as soon as possible. To keep things running smoothly, make sure to include your order number and the change(s) you want to make. We'll confirm once your order has been updated.
If you paid by credit card and want to cancel your order, please log in to your account, click 'Your Orders,' select the order you want to cancel, and click 'Cancel Order.'
If you paid by a different payment method (Alipay, Bitcoin, PayPal, UnionPay, WeChat Pay) and want to cancel your order, please contact us as soon as possible.
Please keep in mind that orders that have already been packed or shipped cannot be edited or cancelled. You can check the status of your order here.
Click the "My Account" link in the navigation. There you can create a new account or login to your existing profile. It's required to have an account if you want to buy & sell on our platform.
You can contact us through our live chat support if you can't find a matching answer in our F.A.Q! We will be happy to assist you. Click the link below: