1. ABOUT YOUR ORDER
1) Do I need to have an account to place an order?
You’re welcome to checkout as a guest, but there are some perks if you have an account with us. You’ll have a quicker checkout process (a must when we release those items that sell out in minutes), an easy way to view your order status and order history, and you’ll receive weekly updates on our newest releases and special promotions.
2) How do I edit or cancel my order?
To edit your order, please contact us as soon as possible. To keep things running smoothly, make sure to include your order number and the change(s) you want to make. We'll confirm once your order has been updated.
If you paid by credit card and want to cancel your order, please log in to your account, click 'Your Orders,' select the order you want to cancel, and click 'Cancel Order.'
If you paid by a different payment method (Alipay, Bitcoin, PayPal, UnionPay, WeChat Pay) and want to cancel your order, please contact us as soon as possible.
Please keep in mind that orders that have already been packed or shipped cannot be edited or cancelled. You can check the status of your order here.
3) I placed an order but haven't received an order confirmation yet. When will I get it?
There's a chance you might not have received your order confirmation if you entered your email address incorrectly. It also might be in your junk mail. If not, let us know and we'll send you another order confirmation.
4) What’s the status of my order?
You will get notifications about your order status via SMS or Email.
5) I just received my order and some items are incorrect/defective. What should I do?
Please contact us if you received anything incorrect or defective as soon as possible (or within 7 days from the date you received your order). Make sure to provide your order number, photos of the item(s) and any other related information. We’ll try our best to have everything resolved as soon as possible.
2. ABOUT PAYMENTS & SHIPPING
1) Where are your items shipped from?
All of our items are shipped from our warehouse in Munich, Germany
2) What are your shipping costs?
Our shipping costs differ depending on where the order is shipping to and how fast it’s getting there. You can check out our delivery options. (under Delivery Times and Costs).
Standart Shipping Germany & Austria: 6,99€
Standart Shipping Rest of World: 29,99€ - 45,99€
Express Shipping Germany & Austria: 19,99€
3. RETURNS & REFUNDS
1) How do I return an item?
Learn how to return your item here.